EXCHANGE & RETURN

At Mundroos, we strive to ensure that every customer has a happy and satisfying shopping experience.
As a slow fashion brand, each product is handcrafted with immense love and care on a made-to-order basis, allowing us to minimize waste and focus on quality.
Therefore, we do not encourage refunds on products.

We are committed to making every transaction seamless and adhere to the highest quality standards. Every product is carefully inspected before shipping to ensure it meets our commitment to excellence. However, if you are not fully satisfied with your purchase, we offer options for exchange or return.

  1. EXCHANGE

    2. At Mundroos, we take pride in ensuring every product undergoes a rigorous two-tier quality check before being shipped. However, if you receive a product that is damaged, defective, or faulty, our exchange policy is here to assist you.

    We accept exchanges (subject to stock availability) within 3 days from the date of delivery. Please ensure that the product is returned in its original packaging, with all tags intact, and is unused, unwashed, and free from any scent.

    To initiate an exchange, kindly email us at care @mundroos.com with the following details:

    • Order Number
    • Product Name
    • Reason for Exchange

    Our team will guide you through the process to ensure a smooth and hassle-free experience.

  2. RETURN

    3. At Mundroos, our products are handcrafted and hand-block printed, making each piece unique. Minor print or color variations are part of the charm of handmade items and are not considered defects, so refunds for such cases will not be accepted.

    Assorted items cannot be exchanged or returned unless they are received in a damaged condition.

    We encourage you to carefully read the product details before making a purchase and reach out to us for any sizing or product-related queries.

    If a return is necessary, please ensure the product is in its original packaging, with all tags intact, and remains unused, unwashed, and free of any scents.

  3. REFUND

    4. At Mundroos, we regret to inform you that we are unable to offer refunds at this time. However, we are committed to improving our services and aim to introduce this option in the near future.

    For now, we invite you to take advantage of our exchange policy if you need assistance with your order. We truly appreciate your understanding and support as we work toward enhancing your shopping experience.

© 2024 Mundroos. All rights reserved.